Frequently Asked Questions



           Shipping

Q: How long would it take for me to receive my order?
A: To find this information click HERE under the Shipping and Handling section.

Q: How much does shipping cost?
A: Shipping cost varies with your order size and location. To figure out your shipping cost add the items you want to your shopping cart and click check out. Then, enter your address and click "apply" your shipping price should automatically be calculated. You are NOT purchasing anything for this; all this does is to calculate your shipping price.

Q: Do you ship to ______ country?
A: We ship anywhere in Canada and the United States (including US territories).

Q: Where are you shipping from?
A: We ship your packages from our warehouse in Phoenix Arizona.

Q: How can I keep track of where my package is en route?
A: You should have received a tracking number in the email that you used to purchase the order with.

Q: I tried to use my USPS tracking number and it said, "The US Postal Office was electronically notified by the shipper on xx/xx/xxxx to expect your package for mailing. This does not indicate receipt…" What does this mean?
A: USPS staffs usually don't scan packages until it have been delivered. Receiving a shipping confirmation email means that packages have already been picked up or they will be picked up on the next business day.

Q: Do you have free shipping for bulk orders?
A: No, we do, however, give 10% discounts on any order over $100.

Q: Whom do you use to ship?
A: We use USPS for small orders and UPS for larger orders.



Merchandise

Q: How do you hang, light, assemble, etc ______?
A: For instructions on how to assemble and light paper lanterns click HERE.
For instructions on how to assemble and light Sky Lanterns click HERE.
For instructions on how to use the LED Flashlight click HERE.

Q: How long does the LED Flashlight last?
A: It can stay lit continuously for up to 1-3 days.

Q: How long does the LED light bulb last?
A: It can stay lit continuously for up to 1-2 days.

Q: Can you send me an update of out of stock items?
A: We run out of some items faster than others, if you notice that an item is out of stock please send us an email about it. You can follow us on our BLOG or on Twitter to be updated when we restock items.

Q: Do paper lantern purchases include the light?
A: No, you can buy lights (Power Cord, LED Light) from us.

Q: Can I use a tea light to light the paper lanterns?
A: No, you can only use a light that hangs because the lantern doesn't have a base (candles are also considered a fire hazard.)

Q: Are your lantern sizes measured using diameter or circumference of the lantern?
A: We measure the diameter (from left to right or from front to back).

Q: How high do the sky lanterns fly?
A: The sky lanterns fly 800-1000 feet in the air.

Q: How long do the sky lanterns stay in the air?
A: The sky lanterns will be in the air for 11-13 minutes.

Q: Can I take sky lanterns across the border/on a plane?
A: You are able to travel with these items; the fuel source for the lanterns is a wax paper block, similar to a candle.

Q: Are your lanterns biodegradable?
A: Yes, our lanterns are biodegradable.

Q: What is the difference between regular sky lanterns and wire-free sky lanterns?
A: Regular sky lanterns use thin metal wire to hold wax fuel cells. Wire-free sky lanterns use fire-resistant string to hold fuel cells and wire-free sky lanterns are 100% biodegradable.

Q: Do you give promotional discounts and if so, when?
A: Yes, to find out when we have sales or discounts, You can follow us on our BLOG or on Twitter.




Return Policy

Q: What is your return policy?
A: To find this information click HERE under the Return Policy section.