Frequently Asked Questions
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Shipping Q: Is Premier Free Shipping U.S. Only? A: Yes, Free Premier 2-4 Days shipping is currently for the U.S. contiguous states only. Q: Can I have my Premier items shipped 1-Day, 2-Day or 3-Day? A: Yes, you will have the option to select a faster shipping method at checkout. Please be advised only the Free Premier 2-4 Days shipping option will be free, any other shipping method selected at checkout will be paid for by the customers. Q: If I have non Premier items in my shopping cart, will they ship with my Premier items? A: Yes, but only Premier items shipping is free. Please be advised you have to pay the shipping cost for non Premier items. Q: Can I have Premier items shipped to Hawaii or Alaska? A: No, unfortunately Free Premier 2-4 Days shipping is currently for the U.S contiguous states only. Q: How long would it take for me to receive my order? A: The order’s destination and shipping method will determine the overall transit time for the package. Just Artifacts has many different shipping methods that our customers can utilize. We offer our customers a wide variety of shipping options; this includes everything from 1-Day shipping to 7 business days. Please do not hesitate to contact a customer service representative with any other additional shipping questions. Q: How much does shipping cost? A: Shipping costs will vary depending on the volume of products purchased and the destination of the package. Currently, we do not offer a flat rate shipping option. In order to calculate your shipping cost you will need to add the desired items to your shopping cart. Once these items have been added into your shopping cart you will need to enter your shipping zip code into the shipping calculator located below the shopping cart. Lastly, simply choose your shipping method and click "apply". Your shipping costs will automatically be calculated and the shipping cost will be posted in the shopping cart. Q: What countries can you ship to? A: Just Artifacts currently ships within the Continental United States. In addition, we will ship to all US territories and Canada. Please keep in mind that shipping times will vary when shipping outside of the Continental US. If you would like to ship to an additional country that is not stated, please contact a customer service representative and we would be pleased to assist with the ordering process. Q: Where are you shipping from? A: Just Artifacts currently operates out of its 28,000sqft warehouse located in Tempe, Arizona. All packages will be fulfilled and shipped from this location. Q: How can I keep track of where my package is once it has been shipped? A: Once you have placed your order you will receive an order confirmation to the email address that you provide at checkout. As soon as our fulfillment team ships your package, you will receive an additional e-mail that will include a tracking number. You can copy and paste this tracking number into a Google search to track the package. Just Artifacts also offers free tracking through our website. Please click the following “My Order” to track your package. “My Order” Q: Do you have free shipping for bulk orders? A: We often offer coupon codes for Free Standard Shipping. Please see our coupon page HERE for current promotions and discounts. Unfortunately we cannot apply any coupon codes or free shipping to items listed as “Wholesale.” Q: Whom do you use to ship? A: Generally we use USPS for smaller packages (Under 4Lbs) and FedEx for larger packages (4Lbs+). Merchandise Q: Am I able to place my order over the phone? A: Yes, we are more than happy to place your order for you over the phone! We can also provide assistance for those who would like to place their orders themselves online. You can contact us at 866-620-8328 or on our online web chat during our business hours. Q: How do you hang, light, assemble, products such as paper lanterns or tissue pom poms? A: You can assemble, hang or light your products in a few simple steps. Provided below are instructions for a few specific products. Q: How long does the LED Flashlight last? A: LED Flashlights can be burned continuously for 24-30 hours, or used for up to three days. Q: Are the colors the same as on the website? A: We do our best to provide accurate pictures online which give the best possible representation of the colors we have available in our warehouse. The colors and resolution may vary slightly from computer to computer. Q: How long does the LED light bulb last? A: The LED light bulb can be burned continuously for up to 4-5 hours. Q: Can you inform me when out of stock items become available? A: We run out of some items faster than others. If you notice that an item is out of stock please call us or send us an email. We are happy to take down your information and notify you as soon as your desired items become available again. You can also follow us on our BLOG, Facebook, or on Twitter to be updated when we restock items. Q: Do paper lanterns include the light? A: No, paper lantern purchases do not include lighting. We offer many different ways to light your lantern, and you can purchase the lights (Power Cord, LED Lights) from us. Q: Can I use a tea light to light the paper lanterns? A: No, paper lanterns do not have a base, so a light that hangs would be needed to light your lantern. Q: Are your lantern sizes measured using diameter or circumference of the lantern? A: We measure the diameter (from left to right or from front to back) of the lantern. Q: How high do the sky lanterns fly? A: The sky lanterns fly 800-1000 feet in the air. Q: How long do the sky lanterns stay in the air? A: The sky lanterns will be in the air for 11-15 minutes. Q: Can I take sky lanterns across the border/on a plane? A: You are able to travel with these items; the fuel source for the lanterns is a wax paper block, similar to a candle. Q: Are your lanterns biodegradable? A: Yes, our lanterns are biodegradable. Our eco or premium wire free sky lanterns are 100% biodegradable. Q: What is the difference between regular sky lanterns and wire-free sky lanterns? A: Regular sky lanterns use thin metal wire to hold wax fuel cells. Wire-free sky lanterns use fire-resistant string to hold fuel cells, and wire-free sky lanterns are 100% biodegradable. Q: Do you give promotional discounts and if so, when? A: Yes, to find out when we have sales or discounts, you can follow us on our BLOG or on Twitter. You can also sign up for our newsletter emails that feature different deals and discounts every week. Q: Am I able to personalize my items. A: No, unfortunately we do not offer this service. Q: Is it possible to make changes to or cancel my order? A: Yes. If your order has not yet been shipped you can choose to add to your order, upgrade your shipping method, or cancel your order as desired. To adjust your order you can contact us by phone at 866-620-8328 or send an email to customers@justartifacts.com Payment Q: What are my payment options? A: You may pay using Visa, MasterCard, American Express, or Discover. You may also check out using your PayPal account. Please keep in mind when placing an order over the phone we only accept Visa, MasterCard, Discover and American Express. If you choose to use PayPal as your payment option, you will need to complete your order online. Q: Is your website a secured website? A: Yes, our website is secure shopping website. Just Artifacts ensures a safe and secure checkout to every customer upon checkout. Our website is monitored, secured and certified with Trustwave, E-commerce by Yahoo, and other secured companies like Norton Secured. Your privacy and security is our top priority while checking out. Q: My credit card is not being accepted. What should I do? A: Please check to see that you have typed your card number, expiration date, and card verification number in correctly. Next, if your billing address is different than your shipping address, be sure to include both, or your payment may not be accepted. Party Printables Q: What is a party printable? A: A Party printable is a cost effective, easy and fun, DIY invitation and party décor solution! We have carefully curated pre-designed invitation or party décor items just for you. Once you purchase the item, you will receive a digital file that you can print yourself! Q: Are the printables customizable? A: Our Party invitation suites allow for you to customize the information and text you will need to provide to your guests. Unfortunately, at this time you cannot change the color schemes or pallets for our printable products. All other printables are not customizable at this time. Q: Can I add my own text to the party printables? A: You can make changes to party information details in our printable invitation suites. Q: What software do I need to download and edit my file? A: You will need Adobe PDF Viewer which is a free software to use! Ensure that you are using the most current version of Aobe PDF Viewer. If you do not currently have Adobe PDF Viewer or it is outdated on your computer, you can download it for free here: Q: Can I download my party printable on a PC or Mac? A: Our products can be used on both PC and MAC! Q: When will I receive my digital file? A: Immediately after your purchase, you will receive a download link on your order confirmation page. If you have a problem with your file or download, you need to contact us within 5 business days from purchase. Q: I downloaded my file but now I can't find it. What do I do? A: You can re-download your file from the order status page on our website. You will be required to enter in the credit card you used to pay for the product. You will not be charged again. Q: Will my files expire? A: No. Your product will not expire. However, if you have a problem with your file, you need to contact us within 5 business days from purchase. Q: How many copies can I print? A: Your standard personal printing license allows for you to print the digital file up to 1,000 times. The files are for personal use only. Q: What type of paper should I use? A: The Just Artifacts party printable invitation suites are designed to print to a standard A5 card size. Pre-cut A5 cards can be found at your local craft, hobby, or office supply store. You can also print to a heavy cardstock and cut out your invitation suite. We strongly suggest using a heavy matte cardstock or matte photo paper for printing. All other printable items work best printed on a heavy matte cardstock or matte photo paper. Q: How do I cut out my printable? A: You can assemble your party printable but cutting around the edge of the design with craft scissors, paper cutter or craft knife with self healing mat. Q: My files are printing too large or too small. A: Ensure that you are printing at 100% scale. Ensure that you have “Page Scaling” set to “None” in your print details window. Q: My printables are not printing as bright as they appear on the screen. A: Ensure that you are using a heavy matte cardstock or matte photo paper. Also, you can adjust your print settings to ‘fine print’ or ‘photo print’ in your print details window. We also suggest you can reach out to your local print shop or office supply store to print your items for you! Q: Can I sell your printables online or in my Etsy shop? A: No. You may not sell the digital files or printed files. This file is for personal use ONLY. Files, images, designs and works may not be distributed, shared, or sold. All files and works are owned by Just Artifacts LLC. This file is for non-commercial use only. Just Artifacts retains all rights. Return Policy Q: What is your return policy? A: If you are unhappy with your products for any reason, you have 30 days from the time the items are received to return for a refund. To find this information click HERE under the Return Policy section. |
Contact Us
2810 S Roosevelt St
Suite 102
Tempe, AZ 85282
1-866-620-8328
customers@justartifacts.com
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Hours
Monday-Friday:
9 a.m. - 3:30 p.m.
(Arizona Time)
Customer Service
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